3.1 Generally, Green Citi Group collects, uses and discloses your Personal Data for the following purposes:

3.1.1 responding to, processing and handling your complaints, queries, requests, feedback and suggestions;
3.1.2 verifying your identity;
3.1.3 managing the administrative and business operations of the Companies and complying with internal policies and procedures;
3.1.4 facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving any of the Companies;
3.1.5 matching any Personal Data held which relates to you for any of the purposes listed herein;
3.1.6 requesting feedback or participation in surveys, as well as conducting market research and/or analysis for statistical, profiling or other purposes for us to design our products, understand customer behaviour, preferences and market trends, and to review, develop and improve the quality of our products and services;
3.1.7 preventing, detecting and investigating crime, including fraud and money-laundering or terrorist financing, and analysing and managing commercial risks;
3.1.8 managing the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances);
3.1.9 project management;
3.1.10 providing media announcements and responses;
3.1.11 organising promotional events;
3.1.12 in connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing our contractual and legal rights and obligations;
3.1.13 managing and preparing reports on incidents and accidents;
3.1.14 complying with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and/or
3.1.15 any other purpose relating to any of the above.

These purposes may also apply even if you do not maintain any account(s) with us, or have terminated these account(s).

3.2 In addition, Green Citi Group collects, uses and discloses your Personal Data for the following purposes depending on the nature of our relationship:

3.2.1 If you are a prospective customer:

3.2.1.1 evaluating your rental and leasing needs, and providing recommendations to you as to the type of products and services suited to your needs;
3.2.1.2 assessing and processing any applications or requests made by you for products and services offered by Green Citi Group, its respective subsidiaries, affiliates, associated companies and jointly controlled entities; and/or
3.2.1.3 any other purpose relating to any of the above.

3.2.2 If you are a customer:

3.2.2.1 opening, maintaining or closing of accounts and our establishing or providing services to you;
3.2.2.2 where sales personnel have been assigned to service your account, using your telephone number(s) to contact you from time to time in order to take your instructions, and/or provide you with information, updates, or recommendations and / or in accordance with the terms and conditions of our agreement with you
3.2.2.3 facilitating the continuation or termination of the relationship or the daily operation of the services and providing client servicing (including but not limited to responding to individual requests by customers);
3.2.2.4 customer outreach and relationship management;
3.2.2.5 meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Green Citi Group (including but not limited to disclosures to regulatory bodies, conducting audit checks, surveillance and investigation, or customer due diligence);
3.2.2.6 archival management (including but not limited to warehouse storage and retrievals);
3.2.2.7 administering credit, debit, and other cards (including but not limited to processing card applications, transactions and credit limit approvals);
3.2.2.8 providing cheque deposit and issuance services;
3.2.2.9 any other purpose relating to any of the above.

3.3 In addition, where permitted under the Act, Green Citi Group may also collect, use and disclose your Personal Data for the following purposes (which we may describe in our documents and agreements as “Additional Purposes” for the handling of Personal Data):

3.3.1 providing or marketing services, products and benefits to you, including promotions, loyalty and reward programmes;
3.3.2 matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of products and services, whether by Green Citi Group or other third parties;
3.3.3 administering contests and competitions, and personalising your experience at Green Citi Group’s touchpoints;
3.3.4 sending you details of products, services, special offers and rewards, either to our customers generally, or which we have identified may be of interest to you; and/or
3.3.5 conducting market research, understanding and analysing customer behaviour, location, preferences and demographics for us to offer you products and services as well as special offers and marketing programmes which may be relevant to your preferences and profile.

3.4 If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, Green Citi Group may contact you using such Singapore telephone number(s) (including via voice calls, text , fax or other means) with information about our products and services (including discounts and special offers).

3.5 In relation to particular products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.